Return & Refund Policy:
Return:
I have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please note: This only applies if your item has arrived faulty or has been damaged in transit.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. I do not refund for change of mind or if your ordered product was 'not quite right'.
To start a return, you can contact me at info@willymorrishomeemporium.com. I will need to see images of your received order to verify what the issue is. Once I have made an assessment and if your return is accepted, I will send instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted.
You can always contact me with any questions at info@willymorrishomeemporium.com.
How can customers return your products?
Customers can return products by mail at their own expense to:
Willy Morris Home Emporium, headquartered in Australia, does not provide compensation for return shipping costs incurred by customers seeking refunds. Customers bear full responsibility for the expenses associated with returning items to Australia. Please note that products cannot be returned to my printing production partners based in the US, Asia or Europe. The return address on customer packages corresponds to our US, Asian or European printing production partners, depending on the customer's location. It is crucial to understand that this address does not signify the correct return location for refund requests. Utilising this address for returns will result in forfeiture of any eligibility for a refund.
Restocking Fee:
No restocking fee is applied.
Product Conditions for Returns:
Products must be in new condition to be eligible for returns.
Circumstances for Offering Returns:
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Wrong Product: If customers discover that their order is flawed or damaged in transit, they should contact me by email at info@willymorrishomeemporium.com with photos of the wrong product to initiate the return process.
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Exchange: We only accept exchanges for defective or damaged products. If you need to exchange your product for the same item, please contact us by mail at info@willymorrishomeemporium.com. We will process the exchange free of charge.
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Change of Mind: Change of mind returns are not acceptable. No return or refund will be processed for reasons such as colour, print process, size or texture preferences.
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Cancel the Order: Orders take up to four weeks to be processed and shipped. Therefore, if you wish to cancel your order, please contact us immediately. You cannot cancel your order if it is more than 24 hours after placing your order.
Refunds:
All refunds will be issued after receiving the returned product and inspecting it. It may take up to 4 days for the refund to reflect in your bank account. I carefully access any issue and customer satisfaction is very important to me.
Ship Returns To:
Deborah Batchelor
38 Buhot Street East
Geebung
Brisbane
Queensland 4034
Australia.
Please do not send your purchase back to my Print Production Partner.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 7 days after delivery.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
Customer Support:
Phone: +61 405 685 750
Email: info@willymorrishomeemporium.com
